Woo Woo Guru (3).png

Ordering Information

​Items purchased for delivery will normally be dispatched within 3 working days, subject to stock availability and seasonal holidays.

UK MAINLAND DELIVERY
Delivery is charged at £2.95 on orders up to £20 and is FREE when over £20.
Standard shipping is via 'Royal Mail 2nd Class Signed For' so that you can track your parcel.
Express shipping is via 'Royal Mail 1st Class Signed For'.
A signature will be required upon delivery for all shipping services.
Local delivery is available at no charge for postal codes TS10, TS11, & TS12.
Royal Mail requests a waiting time of 10-15 days for items that do not arrive as expected. We will do everything we can to ensure you receive your goods in good time, but cannot guarantee the reliability of any courier used.


JERSEY / GUERNSEY DELIVERY
Delivery is charged at £5.95 on orders up to £50 and is FREE when over £50.
Standard shipping is via 'Royal Mail 2nd Class Signed For' so that you can track your parcel.
A signature will be required upon delivery.

INTERNATIONAL DELIVERY
Delivery is charged at £13.95 on all orders.
International shipping is via 'Royal Mail Tracked & Signed' so that you can track your parcel.
A signature will be required upon delivery.
The buyer is responsible for any customs charges due on entry into the country.
Delivery times will vary depending on your country. If you are at all unsure, contact us for an estimate based on Royal Mail's current guide times.
Woo Woo Guru and The Shop of Woo will not be held responsible for customs charges.
A full Customs Declaration will be completed where necessary.

Digitally downloaded content

​​​Digitally downloaded content purchased through the website is available immediately via a link in the confirmation email. This link is available for 30 days, and you can download all the content during these 30 days. 

Digital downloads are non-refundable. Our content has a value that is received immediately upon purchase. As the content cannot be guaranteed to be removed from your pc/laptop/tablet/smartphone, and hard copies can be created, our product has been provided and the transaction complete.

All digitally downloaded content remains the property of Woo Woo Guru and The Shop of Woo and is therefore not allowed to be reproduced in any form for anything other than personal use.

​​

Subscription Services

Subscription payments are on a monthly basis and can be cancelled at any time for termination at the end of that payment period. You will retain access to all paid-for services according to your subscription until the end of the payment period.
We do not retain credit/debit card details. Payments are processed by Paypal, Stripe or Wix Payments and are secure. 
 

Refunds and Returns
Products can be returned for a full value refund (excl. delivery and customs charges) within 7 days if found to be faulty or damaged. Notification of a return must be received by Woo Woo Guru / The Shop of Woo within 24 hours of receiving the product so that we can try to put things right.
Return postage is to be covered by the purchaser initially and a receipt obtained. Once goods are received and damage/fault assessed, postage will be refunded in full.
If goods are found not to be faulty or damaged, no refund of postage will be given, but a refund of the value of goods will be refunded in full.